You can ask us to delete your Velomodo account and the personal data associated with it at any time. There is no in-app delete button today, so deletion is handled by a written request to our team, described below.
How to request deletion
- Send a written request by email to [email protected] with the subject “Velomodo account deletion”.
- Include the email address on your Velomodo account (and, if you can, your name and phone number) so we can locate your account and confirm it’s really you.
- We’ll verify your identity — so we don’t delete the wrong person’s data — and reply to confirm once your account and data have been deleted.
Prefer post? You can also send a written request by mail to the Sportworks Global LLC address at the bottom of this page.
How long it takes: we action verified requests and respond within the time the law requires — typically within 30 to 45 days.
What gets deleted
On a verified deletion request, we delete (or de-identify so it can no longer be linked to you) the personal data we hold about you, including:
- Your account information — name, email, phone number, hashed password, and date of birth.
- Your device tokens used for app notifications.
- Your reservation and usage history tied to your account.
- Your access to any camera footage from Pods you used.
What we keep, and for how long
Some records are deleted immediately; a limited set is retained for a further period where we need it for legal, fraud-prevention, or operational reasons, consistent with our Privacy Policy. After the period shown, the data is deleted or aggregated so it no longer identifies you.
| Data type | What happens on deletion | Additional retention period |
|---|---|---|
| Account information | Deleted on your verified request | Residual records kept up to 12 months after closure where needed for legal or fraud-prevention reasons |
| Reservation and usage records | Disassociated from your account; may be de-identified | Up to 24 months as operational records |
| Technical and device data | Deleted or aggregated | Up to 24 months in identifiable form, then aggregated |
| Camera footage from Pods | Routine footage deleted on a rolling basis | 30 days rolling; footage flagged for an incident or under a legal hold is kept longer (typically up to 3 years) |
| Support communications | Retained then deleted | Up to 36 months |
Narrow exceptions apply — for example, where we must keep records to comply with the law, prevent fraud, or where camera footage has been flagged in connection with an incident under a legal hold. These are described in full in our Privacy Policy.
More information
For the complete picture of what we collect, why, how long we keep it, who we share it with, and your other rights, see the Velomodo Privacy Policy.